# Technical Support

As a licensed, SDV Enterprise user, the DataCebo team will provide you with prioritized support and troubleshooting. To get started, [visit the forum](https://forum.datacebo.com/).

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><p><a href="https://discourse.sdv.dev/">DataCebo Forum </a></p><p>Use the forum to keep track of bug fixes, feature requests, and other general questions.</p></td><td><a href="https://3867928386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fvi38C7dRNvaM0MzLjxUE%2Fuploads%2Fd964KkTM4ZTxeg4zSRF2%2FJoin%20our%20forum_Oct%206%202025.png?alt=media&#x26;token=bae14038-3a38-4c62-ba3c-e4f61d24d867">Join our forum_Oct 6 2025.png</a></td><td><a href="https://forum.datacebo.com/">https://forum.datacebo.com/</a></td></tr></tbody></table>

## What is Discourse?&#x20;

The DataCebo forum uses *Discourse*. Discourse is a modern forum software platform widely adopted by enterprise software companies to manage customer support, track issues, and facilitate ongoing discussions with clients. It supports structured, multi-threaded conversations, role-based permissions, and rich collaboration features. One of its key strengths is flexibility: Discourse can be customized to meet specific client needs, including the creation of private, secure communication groups. Today, it serves as a core community and support platform for leading technology companies such as [Asana](https://forum.asana.com/c/forum-en/tips/6), [GitLab](https://forum.gitlab.com/?utm_source=chatgpt.com),[ UiPath](https://forum.uipath.com/?utm_source=chatgpt.com), [MongoDB](https://www.mongodb.com/community/forums/) and many others.

## How do I get access?&#x20;

To create an account, head over to the [DataCebo forum](https://forum.datacebo.com/) and click the "Sign Up" button in the upper righthand corner. Please provide:

* Your  **full name** (first and last) and **company email** that is associated with your SDV Enterprise purchase. *This information is private, only accessible to you and the DataCebo team.*
* A **username** for the forum. You can choose any username, as long as it complies with our policy against fake identities or impersonation (see our [Forum Guidelines](https://forum.datacebo.com/faq#open)). Your username is publicly visible.

## Why do we use the forum for technical support?&#x20;

Technical discussions often require ongoing back-and-forth between our customers and developers. The forum allows us to organize these conversations into structured topics, with replies forming threaded discussions. This format offers significant advantages, including creating a searchable, persistent reference for future use—far superior to sifting through long email chains.

You should also expect **faster response times** when using our forum. This is because our forum is fully integrated into our product and engineering workflows. When a ticket is raised through our forum, it’s automatically added to our internal tracking systems, enabling our team to prioritize and respond efficiently. As a result, we’re proud to maintain a response time of less than one business day for our enterprise customers.

{% hint style="info" %}
Please note that we do not guarantee faster response times or customized support for requests sent via email, Github, or Slack.&#x20;
{% endhint %}

#### Can we use email for support?&#x20;

**If you are an SDV Enterprise customer we strongly recommend using our forum for support.**  In contrast to the automated workflow within our forum, support requests sent via email require manual entry into our workflow, typically introducing a delay of 1–2 business days. Additionally, email-based back-and-forth tends to be less organized and more time-consuming for all parties involved.

#### Can we use Github or Slack for support ?&#x20;

**If you are an SDV Enterprise customer, we strongly recommend using our forum for support.** Please note that we do not guarantee faster response times or customized support for issues raised on GitHub or Slack.

* The SDV GitHub is primarily used by our team for code management. Support tickets on GitHub may not been seen.
* We are moving away from the SDV Slack because messages there disappear after some time. It is not possible to have longer conversations or reference prior solutions when using Slack.

## Forum Guidelines

To keep our forum organized, please follow the [DataCebo Forum Guidelines](https://forum.datacebo.com/faq) when posting new content.